Excellence in EDI Support: Resolving Challenges with Precision e-Business Group
Resolving issues quickly and effectively is important in order to meet the strict deadlines that each business challenge presents us. EDI infrastructure is complex, and a variety of unexpected issues can arise. Support teams need to be prepared, applying “Best Practices” to any situation presented by a partner. They need to be trained to resolve unexpected errors and provide implementation options. The North American customer support team at Precision e-Business group (PEG) provides world-class customer support that continues to receive praise from our partners. We have a proven track record of providing quality solutions for the diverse range of issues that arise from their partners.
Some Useful Facts About Us
- Installation Challenges
- Configuration Expertise
- Communication Assistance & Monitoring
- Data Mapping, Translation & Data Integrity
- Process Modelling
- Trading Partner initial setup & on-going support
More than 80% of partner calls are resolved within the first hour including:
- How to... Questions
- Developing Workarounds
- Explaining Key Concepts and Best Practices
- Diagnosing Configuration and Operational Issues
- Facilitating Problem Resolution
Our North American Customer Support Specialists are:
- Trained to Work Closely with Our Partners during the
- Motivated, Highly qualified problem-solvers
- Capable of tracking problems to completion supported by the latest technology
- Specialists that have years of experience with the software development of EDI