Background

uniPHARM Wholesale Drugs Ltd., a key player in the pharmaceutical distribution industry, encountered significant challenges due to a lack of EDI function alignment between their two distribution centers (DCs). This misalignment created inefficiencies and hindered their operational effectiveness.

The primary problem that faced the company, uniPHARM, was the fact that the EDI functions of the company were not integrated between the two distribution centers. This led to operational inefficiency and management problems in performing EDI-related tasks; therefore, there was a need for outsourcing expertise to help smoothen the processes.

PEG implemented several key strategies to resolve the issues:     

∙ Regularly Scheduled Meetings: PEG organized regular debrief meetings to ensure continuous communication and alignment between the teams.

∙ Activity Log: An activity log was maintained for tracking progress and ensuring accountability

∙ Dashboard: A dashboard was introduced to provide real-time exposure of EDI operations and performance measures.

∙ Dedicated E-Business Representative: PEG assigned a dedicated e-business representative to Imperial, ensuring personalized and focused support.

uniPHARM experienced improved operational efficiency and smoother EDI processes. The continuous communication, real-time visibility, and committed support provided by PEG significantly enhanced their operations.

Precision e-Business Group played an important role in aligning the EDI functions of the different distribution centers of uniPHARM Wholesale Drugs Ltd. By frequently communicating and providing real-time visibility and committed support; PEG smoothed the operation and increased efficiency. Their expertise and resulting service have been particularly impactful, a proof that a knowledgeable and committed consulting partner does make all the difference.